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Frequent questions
THE BRANDS
We offer an exclusive selection of the best luxury brands, including Balenciaga, Valentino, Gucci, Bottega Veneta, Saint Laurent, Givenchy, Prada, Hermès, Dior, Fendi, Chanel, Louis Vuitton and more. We are constantly seeking luxury products from private individuals, always following our acceptance guidelines: authentication and suitability.
Our e-commerce site offers a large selection of leather goods models, with the aim of expanding our offering into clothing, designer accessories and more. Each product is carefully selected to guarantee excellence and prestige.
Your proposals
Selling on our site is very easy, just click on the ' sell ' section in the main menu or at the bottom left and fill in the information we need. However, you can chat with us in the specific ' Chat with us ' section and get in touch with one of our operators.
Once we have received interest from both, we can continue with the shipment for direct control and possible collaboration. An initial price proposal is welcome.
The same initial procedure can also take place by email by writing to info@marsorgallery.com specifying your needs, or to the whatsapp number
+39 375 7885999.
No. We want to guarantee the end customer a purchasing experience of an authentic product and above all 'like new' or in excellent condition . We take into consideration the product offered by the seller (private), based on its potential we evaluate the possibility of purchasing it for sale on marsor gallery .
Before the item is shipped by you sellers, we will endeavor to respond as soon as possible regarding your interest in the product.
In the event that the item, once shipped, has been rejected by us for reasons related to authenticity or their origin, the seller will immediately be contacted by the retailer to return the item at the expense of the owner of the item .
However, if the seller's product is rejected for other reasons, the retailer (marsor gallery) will return the item and will take care of the shipping costs entirely.
We accept all those products that we consider salable based on the current market. Vintage and otherwise.
Yes. Marsor gallery offers consignment and direct purchase services. Attention, this does not mean that direct purchase is always allowed.
Acquire
To make a purchase, simply follow these simple steps: select the desired product, add it to your cart, proceed to payment and provide the requested shipping information. If you need assistance, our customer service team will be happy to help you.
We accept several payment options, including major credit and debit card networks, bank transfer , and payments via secure payment platforms such as PayPal . Choose the payment option that is most convenient for you during the checkout process.
Shipments and returns
We are committed to ensuring your complete satisfaction. If for any reason you are not satisfied with your purchase, you may return it within 15 days of the delivery date for a full refund . The product must be returned in the same conditions as purchased . For more information, please see our returns policy page on the site.
We invite you to consult our returns policy page.
The choice of shipping package is not relevant, the important thing is to return the product as it was delivered, without having used, worn or damaged it.
other ...
Our customer service team is available to answer your questions and provide assistance. You can contact us via the contact form on the site, by sending us an email to customerservice@marsorgallery.com , by calling +39 3757885999 or by using the ' Chat with us ' service on our website
No. Our goal is to operate exclusively online .
Yes, we offer any type of consultancy through our communication channels such as whatsapp , email and the ' chat with us ' service.
If we have not satisfied your questions